How to make a cookware warranty claim

All-Clad

Most All-Clad cookware and bakeware carries a limited lifetime warranty against manufacturer's defects. Ceramic-coated pans, such as the HA1 Ceramic line, are the exception: their warranty lasts one year from the day you bought them, or the day they were delivered if that came later. All-Clad names reduced nonstick release, surface scratches and discoloration as wear it does not cover. Claims start with All-Clad's consumer services team, reached from its warranty and repairs page.

Caraway

Caraway's warranty page gives one year from the date of purchase, for defects in material, construction or workmanship, on pans bought from Caraway or an authorized retailer in the US. Its stainless steel cookware is the exception: Caraway's product page says it is backed by a limited lifetime warranty, without setting out separate claim terms, so a stainless owner past the first year should still write in. Email [email protected] for an evaluation; once it is approved, you send the pan back, postage paid, with your proof of purchase, name, address, phone number and a description of the defect. Cosmetic marks, coating damage from heat or metal utensils, and damage from scouring pads, steel wool or bleach are excluded.

GreenPan

Defects in materials and workmanship are covered for life, except the Thermolon ceramic nonstick coating, which is covered for two years from the day you receive the pan. Contact GreenPan's customer service at (877) 926-6526 or [email protected] with photos and proof of purchase ready.

HexClad

Lifetime cover against manufacturer's defects for the original US buyer or gift recipient, with proof of purchase, on pans bought new from HexClad or an authorized seller. Damage from excessive heat, neglect, improper storage or cleaning, misuse of sharp utensils or lack of seasoning is excluded, as are cosmetic changes. If a claim is approved, you pay to ship the pan back.

Le Creuset

Enameled cast iron, toughened nonstick PRO and tri-ply stainless carry a lifetime limited warranty for the original buyer, or someone who received the piece new as a gift; it ends if the piece is sold or given away. Enamel on steel has five years. Scratches, stains, discoloration and overheating damage are excluded. For enameled cast iron, shipping the piece for warranty service is at your cost; for the nonstick and tri-ply ranges, only the faulty piece of a set is replaced.

Lodge

The Made Right limited lifetime warranty covers seasoned cast iron, carbon steel and enameled cast iron for the original buyer or gift recipient; an enameled pot that chips or cracks during normal cooking is replaced. Use the form on Lodge's returns and troubleshooting page. For a pan bought from another store and damaged in use, email [email protected] with your name, phone and address, the item number from the bottom of the pan, where and when you bought it, how you preheat it, and two photos: one of the damage and one of the Lodge logo. Lodge may ask for the pan back, at its own expense.

On enameled pieces, Lodge's warranty is void if the pot was heated empty, used with metal utensils, stacked without protectors, or used over a campfire or a grill whose heat cannot be controlled.

Made In

Manufacturer's defects are covered for life on stainless clad, carbon steel and enameled cast iron, and for two years on nonstick. Rust on carbon steel, changes in appearance, and marks on stainless from metal utensils or the dishwasher are not covered, and Made In says nonstick used on medium heat or higher, above 500°F, with metal utensils, in the dishwasher or heated empty loses its warranty. To claim, email Made In with your shipping address, your order number (or a photo of the receipt if you bought it from another store), how you use, clean and store the pan, and a photo or video of the problem.

Staub

Staub covers defects in materials and workmanship for as long as the original buyer owns the piece, on pans bought in the US from Staub or an authorized Staub seller there; it may turn down claims for pieces bought from unauthorized sellers, marketplaces included. Wear and tear, misuse and neglect are not covered, and Staub counts small variations in the enamel, color, finish and casting as part of how each French-made piece is finished, not as defects.

An approved claim is met with a replacement, not a repair, or a comparable piece if yours is no longer made; replacements usually ship in 7 to 14 business days. The piece you send is not returned once the review starts, and shops cannot take claims: start from the claim button on Staub's warranty information page.

ZWILLING

Lifetime cover for the original buyer, on products bought in the US from ZWILLING or an authorized seller, with proof of purchase. ZWILLING replaces rather than repairs, and the item you send in is not returned, so leave out pan protectors and anything sentimental. Claims go through its online Support Center; its stores cannot take them.